Experience Counts Two of retail’s most closely watched turnarounds right now are being led by men in their seventies. These aren’t wunderkinds. They’re not management consultants parachuting in with a 90-day plan and a deck full of buzzwords. They’re men who already…

Retailers are pouring billions into capturing a greater share of the fast-growing beauty market, fueled by a social-media-savvy consumer base that is more informed about cosmetics, ingredients and self-care than ever before. At the same time, nimble new entrants have…

Sixty60 has reshaped grocery delivery in South Africa, setting a new benchmark for speed, assortment and customer reach. In doing so, it has become a household brand in its own right.  What began as a grocery service has expanded into pet food, electronics,…

Beauty fairs sit at the intersection of commerce and experience, providing a platform for retailers to reconnect with shoppers in person in an increasingly digital retail world. And the country’s biggest beauty fairs have become standout annual events.  For shoppers,…

Woolworths opened its first “next generation” store in Tygervalley earlier this year, and it is something of a show-stopper.  From the outset, the entrance signals a shift in thinking. Designed to feel more like a hotel lobby than a traditional shop, it…